90 Days Satisfaction Guarantee
Experience the Difference — Risk-Free
At illi Water, we understand that choosing a water filtration system is an important decision. That’s why we offer a 90-day satisfaction guarantee with every purchase giving you the time and confidence to try our systems in your own home, without pressure or uncertainty.
Try It for 90 Days – No Pressure
If you're not completely satisfied with your illi Water system, you may return it within 90 days of delivery for a full refund. No restocking fees. No hassles.
We accept returns for:
- Opened and installed systems
- Lightly used units in good working condition
- Products returned with all original parts and packaging
It’s our way of making sure you can invest in better water — without second-guessing your decision.
How to Use the Guarantee
Returning your system is easy and straightforward:
- Contact our customer support team within 90 days of delivery
- Provide your order number and a brief reason for the return
- We’ll send you step-by-step return instructions and shipping recommendations
- Ship the product back in its original packaging with all components
- Once we receive and inspect the system, we’ll issue your refund promptly
Refunds are processed to your original payment method within 5–10 business days after inspection.
What’s Not Covered
To keep things transparent, here’s what the 90-day guarantee does not cover:
- Custom or specially configured systems
- Products damaged due to misuse or improper installation
- Systems returned incomplete or with excessive wear
Return shipping fees (customers are responsible for shipping the product back)
Still Have Questions?
We’re here to help — before, during, or after your purchase. If you’re unsure about your return eligibility or just want to speak with a real person, reach out to our team anytime.
📩 Email: support@illiwater.com
📝 Contact Form: Contact Us
Clean water is essential. Confidence in your system should be, too.