Shipping Policy
Shipping Policy
We strive to process all orders within 1-3 business days of order placement (excluding weekends and holidays). Any delays or alterations to this standard will be noted on the product page when you order. You will receive a notification email containing tracking information when your order has shipped.
When checking out, the shipping time displayed at checkout (for example, 3-9 business days) is the estimated time from the order being shipped to the order being delivered to you. This shipping time does not include processing times and is not a guarantee.
In the rare case that you don't receive a notification that your order has shipped within 5 business days of placing your order, please contact us and we will promptly provide you with an update.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours from when you receive this notification for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at support@modernslats.com with your name and order number, and we will promptly look into it for you.
Order Changes
Once an order is placed, we cannot guarantee any edits or cancellations.
Shipping Rates, Times, and Destinations
Free shipping thresholds vary by product and shipping destination, and are clearly noted on the product pages. You can also add your order to cart and enter your shipping details for the most accurate quote.
All orders are shipped from Toronto, Ontario, Canada.
We ship anywhere in the contiguous United States, as well as all Canadian provinces. For USA customers, we cover all duties and entry fees into the USA on your behalf, however we may require additional information from you in order to clear your shipment. We will reach out via email or phone if that is the case.
We do not ship overseas.
Depending on your location, shipping times vary from 2-12 business days. There will be an accurate estimate of your shipping times at checkout after you provide your delivery information, however these are not a guarantee.
Large orders
Large orders will ship on a pallet via LTL, with curb-side delivery and a delivery appointment. The carrier will call you in advance to schedule a delivery appointment window (4-8 hours) when it's convenient for you, and will lower the pallet to the ground on arrival. For orders of curbside deliveries, someone must be on site at the scheduled time to receive the shipment, sign for it, and bring the boxes inside. Carriers are not responsible for bringing the product inside or removing any packaging.
Shipping Damages
In the unlikely event your order arrives to you in less than perfect condition, please get in touch via email within 48 hours of delivery. To help us assess the issue, please send photographs of the product from various angles and distances. In order to provide a replacement or partial refund, we require photos of all 4 sides of the damaged box, in the state it was delivered. We also require photos of the damages to the product, both showing the entire panel and the damages up-close, in the state they were delivered.
Upon receiving your email containing the photos described above, we will work with you to resolve the situation, offering replacement parts or a replacement product as soon as possible.
